{"xsrfToken":"b62fefef7e8b6c1099257b3da4f8258b2c2964b2_lout","branding":{"id":"2","key":"cs","name":"CimotaTech Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#192024","headerLinkHoverBGColor":"#192024","headerBadgeColor":"#192024"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5f3d9c1-9fee-425a-8af2-2b7c5546fb7d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxMDQyYi1hM2JkLTQyMzYtOTU1ZC02ZTA1YmI3NzUzNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE1ZjNkOWMxLTlmZWUtNDI1YS04YWYyLTJiN2M1NTQ2ZmI3ZCI6WyJyZWFkIl19LCJleHAiOjE3NDQyMzc3NjMsIm5iZiI6MTc0NDIzNzE2M30.36yVxubX5CHR0dSSa1gc9KwpZ7m9vqlhOqkrcfcl4fY&client=7281042b-a3bd-4236-955d-6e05bb775348&mode=fit","logoId":"a5f3d9c1-9fee-425a-8af2-2b7c5546fb7d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center for CimotaTech","sharedPortalName":"CImotaTech Support","userInitialAnnouncementHeader":"Need assistance?","userInitialAnnouncementMessageWiki":"<p>Having trouble with one of our products and need support, please raise a request using one of the options below. We will get back to you within 24 hours to discuss your issue or query and will work alongside you to get the matter resolved.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center for CimotaTech","sharedPortalName":"CImotaTech Support","announcementHeader":"Need assistance?","announcementMessage":"Having trouble with one of our products and need support, please raise a request using one of the options below. We will get back to you within 24 hours to discuss your issue or query and will work alongside you to get the matter resolved.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#313d45","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7b115f54-660a-4e4d-af84-2f8d14024fa2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxMDQyYi1hM2JkLTQyMzYtOTU1ZC02ZTA1YmI3NzUzNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiMTE1ZjU0LTY2MGEtNGU0ZC1hZjg0LTJmOGQxNDAyNGZhMiI6WyJyZWFkIl19LCJleHAiOjE3NDQyMzc3NjMsIm5iZiI6MTc0NDIzNzE2M30.GDjOu4cs403lWWoDiFxrPAYhTj43qmqDSryjPbccBh8&client=7281042b-a3bd-4236-955d-6e05bb775348&height=300&mode=fit","bannerMediaApiFileId":"7b115f54-660a-4e4d-af84-2f8d14024fa2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10003,"serviceDeskId":2,"name":"CimotaTech Support","description":"<p>Welcome! You can raise a CimotaTech Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10491,"iconUrl":"https://cimotatech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"16","name":"Ask for help or support","descriptionHtml":"","callToAction":"Ask for help or support","introHtml":"<p>Need help with the software? Let us know.</p>","icon":10505,"iconUrl":"https://cimotatech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[3],"key":""},{"id":"15","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Found a bug or something not quite right? Let us know!</p>","icon":10476,"iconUrl":"https://cimotatech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"14","name":"Submit a Change Request","descriptionHtml":"","callToAction":"Submit a Change Request","introHtml":"<p>Ask about a new feature, or an update for an existing one.</p>","icon":10496,"iconUrl":"https://cimotatech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[3],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://cimotatech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[16,15,14,10]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxMDQyYi1hM2JkLTQyMzYtOTU1ZC02ZTA1YmI3NzUzNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyMzgzNjMsIm5iZiI6MTc0NDIzNzE2M30.BY_P0F-pXV-P4faiwpNfhmuzuyFM1vftWE2blSg6Bvw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"7281042b-a3bd-4236-955d-6e05bb775348","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":10003,"form":{"name":"Ask for help or support","descriptionHtml":"","callToAction":"Ask for help or support","intro":"<p>Need help with the software? Let us know.</p>","instructions":"","icon":10505,"iconUrl":"https://cimotatech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please briefly tell us what we can help you with.","descriptionHtml":"<p>Please briefly tell us what we can help you with.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please give us as much information as you can. What are you attempting to achieve or find? What did you do and what did you expect would happen next?","descriptionHtml":"<p>Please give us as much information as you can. What are you attempting to achieve or find? What did you do and what did you expect would happen next?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/16","calendarParams":{"firstDay":0,"date":"2025-04-09T23:19:23+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxMDQyYi1hM2JkLTQyMzYtOTU1ZC02ZTA1YmI3NzUzNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyMzgzNjMsIm5iZiI6MTc0NDIzNzE2M30.BY_P0F-pXV-P4faiwpNfhmuzuyFM1vftWE2blSg6Bvw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"7281042b-a3bd-4236-955d-6e05bb775348","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cimotatech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b62fefef7e8b6c1099257b3da4f8258b2c2964b2_lout","baseUrl":"https://cimotatech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cimotatech.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7281042b-a3bd-4236-955d-6e05bb775348","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"23374d6e0f9942e1bd94d32a7b710882","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}